(Frequently Asked Questions)
WHAT ARE THE PAYMENT METHODS AVAILABLE?
Our website accepts payment from American Express, Discover, JCB, Mastercard, VISA and PayPal. All payments and attached information are processed through secured and verified channels provided by either PayPal or 2checkout.
HOW CAN I SEARCH FOR A PRODUCT?
To search for a product you might be interested in, click on the 'Search our store' section at the top of the sidebar. Alternatively, if you are visiting our website via a desktop computer, you can simply click on the magnifying glass icon. Both of these will allow you to type in and enter your keyword(s) and fetch search results based on them.
HOW CAN I CONTACT YOU?
You can always contact us through email at firstname.lastname@example.org.
HOW DO I KEEP MY JEWELRY CLEAN?
We suggest always taking off your jewelry before swimming or showering as this will help your jewels stay clean and sparkly. Crystals, in particular, will dull in prolonged exposure to chlorine or salt water. We also recommend that you take your jewelry off before exercising or any other strenuous activity as your sweat can damage the plating of your piece.
HOW LONG WILL MY ORDER TAKE?
Shipping times vary between 10 to 20 days. If necessary, due to high demand, small delays could be expected.
WHERE DO YOU SHIP TO?
We proudly ship our products worldwide.
WHY SHOULD I PROVIDE MY REAL EMAIL WHEN I ORDER?
Your information is kept privately with us and is not used for any other reason than to contact you when necessary. We want to make sure that we have a correct email address for you to help keep a record of your order so that we can easily deal with any questions or queries you might have. It’s important for us to be able to communicate with you so that you have the best experience possible.
HOW DO I GET A DISCOUNT?
Customers who have already made an account with our website and become members are eligible to sign up to our newsletter and receive a 10% discount code that they can use on their next purchase.
HOW DO I GET A REFUND?
Any requests for refunds are eligible to be analyzed within the first 60 days after purchase. If the product has been in your possession for longer than 60 days, refunds will no longer be available.